Documentation

Getting Support

Need help? Here's how to get support from the CampaignOps team.

Support Channels

1. Documentation

Best for: Learning how to use features, understanding concepts

  • Browse the Help Center
  • Search for your question
  • Read step-by-step guides
  • Check FAQ section

Where: Click "Help" in navigation or visit /docs

2. Email Support

Best for: Technical issues, account problems, feature requests

Email: support@campaignops.xyz

Response time:

  • Business hours: Within 24 hours
  • Weekends: Within 48 hours
  • Urgent issues: Faster response

3. In-App Help

Best for: Quick answers, contextual help

  • Click help icons throughout the app
  • See tooltips and hints
  • Access documentation from any page

When Contacting Support

Include These Details

For Technical Issues:

  • Description of the issue
  • Steps to reproduce
  • Screenshots or screen recordings
  • Error messages (if any)
  • Browser and version
  • Your plan (Starter, Pro, Agency)

For Account Issues:

  • Your email address
  • Workspace name
  • Description of the issue
  • What you were trying to do
  • Screenshots if relevant

For Feature Requests:

  • What feature you'd like
  • Why it would be helpful
  • How you'd use it
  • Any examples or references

Common Support Topics

Account & Billing

  • Account creation issues
  • Password reset
  • Billing questions
  • Plan upgrades/downgrades
  • Payment issues

Technical Issues

  • Module generation problems
  • Publishing failures
  • Export issues
  • Performance problems
  • Browser compatibility

Feature Questions

  • How to use specific features
  • Best practices
  • Workflow optimization
  • Integration setup

Bug Reports

  • Unexpected behavior
  • Errors or crashes
  • Missing functionality
  • Display issues

Before Contacting Support

Try These First

  1. Check Documentation

    • Search Help Center
    • Read relevant guides
    • Check FAQ

  2. Troubleshooting

    • Review troubleshooting guide
    • Try suggested fixes
    • Check common issues

  3. Refresh & Retry

    • Refresh the page
    • Clear browser cache
    • Try different browser
    • Wait a few minutes and retry

  4. Check Status

    • Verify your plan includes the feature
    • Check if feature is enabled
    • Review workspace settings

Support Response Times

Priority Levels

Urgent (Critical Issues):

  • System outages
  • Data loss
  • Security concerns
  • Response: Within 4 hours

High (Important Issues):

  • Feature not working
  • Publishing failures
  • Account access problems
  • Response: Within 24 hours

Normal (General Questions):

  • How-to questions
  • Feature requests
  • Best practices
  • Response: Within 48 hours

What to Expect

Initial Response

You'll receive:

  • Confirmation your request was received
  • Ticket number for tracking
  • Estimated response time

Resolution Process

  1. Investigation - Support team reviews your issue
  2. Communication - Updates on progress
  3. Resolution - Solution or workaround provided
  4. Follow-up - Ensure issue is resolved

Follow-Up

If your issue isn't resolved:

  • Reply to the support email
  • Reference your ticket number
  • Provide additional details if needed

Self-Service Resources

Help Center

  • Comprehensive documentation
  • Step-by-step guides
  • Video tutorials (if available)
  • Best practices

FAQ

  • Common questions answered
  • Quick solutions
  • Feature explanations

Troubleshooting Guide

  • Common issues and fixes
  • Step-by-step solutions
  • Prevention tips

Feedback & Feature Requests

We Want Your Feedback

Feature Requests:

  • Email: support@campaignops.xyz
  • Subject: "Feature Request: [Feature Name]"
  • Include: Description, use case, why it's helpful

Product Feedback:

  • What you like
  • What could be better
  • Suggestions for improvement
  • Use cases we should support

Bug Reports:

  • What happened
  • What you expected
  • Steps to reproduce
  • Screenshots if possible

Community (If Available)

Join the Community

  • Share tips and tricks
  • Ask questions
  • Get help from other users
  • Provide feedback

Where: Check if community forum or Discord is available

Emergency Issues

Critical Problems

For urgent issues (system down, data loss, security):

  1. Email immediately: support@campaignops.xyz
  2. Subject: "URGENT: [Issue Description]"
  3. Include: All relevant details
  4. Follow up: If no response within 4 hours

Tips for Faster Support

1. Be Specific

  • Clear description of issue
  • Exact steps to reproduce
  • What you expected vs. what happened

2. Include Details

  • Screenshots
  • Error messages
  • Browser/device info
  • Your plan

3. Try Troubleshooting First

  • Check documentation
  • Review troubleshooting guide
  • Try suggested fixes

4. One Issue Per Email

  • Focus on one problem
  • Easier to track and resolve
  • Faster response times

Next Steps

Back to: Help Center